Refund policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it: unworn, unused, with all tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at chilllife6368@gmail.com.

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. We will not accept items sent back without a return request being made in advance.

You can always contact us with any questions regarding returns at chilllife6368@gmail.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you receive the item you want is to return the item you currently have. Once your return request has been accepted, make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your returned item and let you know whether your refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that your bank or credit card company may also require additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at chilllife6368@gmail.com.